Shipping Policy

At Natanki, we are dedicated to delivering your orders as quickly and securely as possible. Please read the following shipping policy to understand how we manage shipping, delivery timelines, and other related details.

⸻

1. Shipping Locations
• Domestic Shipping: We currently ship across India.
• International Shipping: For orders outside India, please contact us at [email protected] for assistance.

⸻

2. Shipping Charges
• We offer free shipping on all domestic orders within India.

⸻

3. Order Processing Time
• Orders are usually processed within 2 to 3 business days after the order is placed.
• Processing may take longer during peak seasons, holidays, or special sale periods.
• A confirmation email will be sent once your order is shipped.

Note: Processing time is separate from shipping time.

⸻

4. Estimated Shipping Time
• Domestic Orders: Typically delivered within 10–12 business days after dispatch.

Please note that these are estimated timelines and delays may occur due to factors beyond our control, such as weather disruptions, courier delays, or natural events.

⸻

5. Order Tracking
• Once your order is shipped, you will receive a tracking number via email.
• Please allow up to 24–48 hours for the tracking information to become active.

⸻

6. Shipping Delays

Shipping delays can happen due to:
• Courier or logistics issues (weather, strikes, etc.)
• Customs clearance for international orders
• Incomplete or incorrect shipping information

If you face a significant delay, please email us at [email protected], and we’ll do our best to resolve the issue with the carrier.

⸻

7. Customs, Duties & Taxes (International Orders)
• For international shipments, customs duties, import taxes, or additional fees may apply.
• These charges are not included in your order total and are the responsibility of the recipient.
• Natanki is not liable for any customs delays.

⸻

8. Shipping Address Accuracy
• Please ensure your shipping details are accurate and complete at checkout.
• We are not responsible for delivery issues due to incorrect addresses.
• For changes after placing the order, contact us immediately at [email protected].

⸻

9. Lost or Stolen Packages
• Once a package is marked as delivered by the carrier, Natanki is not responsible for any lost or stolen parcels.
• In such cases, please reach out to the delivery partner directly or contact us, and we’ll assist as best as we can.

⸻

10. Damaged Packages
• If your package arrives damaged, please contact us within 48 hours of delivery.
• Share an unboxing video and clear photos of the damaged product and packaging.
• We will arrange a replacement or refund according to our Return & Refund Policy.

⸻

11. Contact Information

For any shipping-related questions or concerns, please contact:

📧 Email: [email protected]
📞 Phone: +91 77366 20966 (Monday to Saturday, 10 AM to 6 PM)