Returns & Refunds Policy
At Natanki, we’re committed to delivering premium-quality apparel. Each item undergoes a thorough inspection before shipping to ensure it reaches you in perfect condition. If you encounter any issues with your purchase, please review the guidelines below.
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1. Returns
• No general returns. We do not accept returns for change-of-mind, incorrect size selection, or colour preference.
• Size selection. Refer carefully to our Size Chart before placing your order to avoid sizing errors.
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2. Replacements for Damaged Goods
If your order arrives with a manufacturing defect or damage, we’ll gladly replace it—subject to availability—when you follow these steps:
1. Notify us within 48 hours
Email [email protected] or WhatsApp +91 77366 20966 with:
• Your order number
• A brief description of the damage
• An uninterrupted video (recorded while opening the package) plus clear photos showing the defect
2. Review & Approval
Our quality team will assess the evidence and confirm whether the product qualifies for replacement.
3. Replacement Shipment
Once approved, we’ll dispatch a replacement at no extra cost. Delivery times depend on stock availability.
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3. Conditions & Exclusions
• Ineligible for replacement
• Damage due to customer misuse, improper care, or alteration
• Items that show signs of wear, washing, or use
• Non-replaceable items
• Customized or personalized products
• Sale, clearance, or gift-card purchases
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4. Exchanges
• We currently do not offer size or colour exchanges. Please double-check your preferred options before ordering.
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5. Return Shipping Costs
• Customers are responsible for shipping costs when returning a damaged item for assessment.
• Shipping fees paid initially are non-refundable.
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6. Store Credit & Refunds
• Store Credit: If your returned item meets our eligibility criteria, you may opt for store credit of equivalent value.
• Refunds: Should you prefer a refund, approved amounts will be credited back to your original payment method within 7–10 business days of processing.
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7. How to Contact Us
For any queries or assistance with your order, our support team is here Monday–Saturday, 10 AM–6 PM (IST):
• Email: [email protected]
• Phone/WhatsApp: +91 77366 20966
We value your satisfaction and strive to make your Natanki experience seamless. Thank you for shopping with us!